How can I contact you?
We want you to have the best possible experience shopping at être cécile, so for any queries or information, please contact us at email@example.com. We try very hard to get back to everyone but please be patient if there is a delay of a day or two!
How do I know my order has gone through?
After placing an order you will receive a confirmation email from firstname.lastname@example.org. If, after 24 hours you still haven't received anything, then please do not hesitate to contact us and we will see what went wrong.
Can I change my details once my order has been placed?
Once your order has been placed, unless you make a change within a short time frame of your order being made, we'll be unable to amend any details, i.e. we won't be able to add, remove or change styles within your order. You can, however, cancel your order (if it has already been dispatched we'll need you to return it). Please email our customer service team if you have had any issues with this: email@example.com
What payment methods do you offer?
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Laybuy and Giftcards.
What delivery options do you offer?
By any international shipping/ delivery courier such as, UPS, DHL and FedEx, between 8am and 6pm Monday to Friday (excluding Bank Holidays). They'll need to be signed for. Please check Delivery page for full shipping costs and delivery times by region.
What happens if my order has not arrived?
Please do not hesitate to contact us at firstname.lastname@example.org and we will endeavour to locate your item as best we can.
What is your exchange and return policy?
Please click here to see here for full information regarding our returns policy.
Is my personal information kept private?
Where is my closest stockist?
Please email email@example.com with your location, and we will be more than happy to supply you with an appropriate stockist list. If you are chasing a specific item we will also be able to direct you to the best store.