Christmas Return Policy
In addition to our standard 14 day returns policy, we offer an extended Christmas returns policy to make gift purchasing even easier. Orders placed between Monday, November 23, 2020 and Thursday 24th December can be exchanged or returned for a refund until Sunday, January 10, 2021.
Standard Return Policy
Should you wish to return your purchase, please ensure your items meet the following conditions:
- Are returned within 14 days of delivery
- Are in original, unused, unaltered and unwashed condition
- Are returned with all original tags and packaging attached
Please follow the below steps when returning full price items within the UK:
- Email email@example.com with your order number, items to return, and reason for return to obtain a Return Authorisation Code.
- You will be then sent a return airway bill, and collection will be arranged.
- Fill in the Returns Form and include it in the parcel.
Please follow the below steps when returning discounted items within the UK or any international order:
- Email firstname.lastname@example.org your order number, items to return, and reason for return to obtain a Return Authorisation Code
- Fill in the Returns Form and include in parcel
- Organiseyour return to the below address. Please be sure to send via a trusted courier as we do not insure against loss.
IMPORTANT: the return label must be marked as a "Return of Goods" for any customs documentation.
Agility, Rua Silva Aroso 1262
4455-558 Vila Nova da Telha, Perafita Portugal
Please note that original shipping fees are non-refundable.
A refund will be issued back to your original payment method within 30 days of receiving your return. You will be emailed a refund confirmation once your refund is processed.
We are able to offer a complimentary exchange for UK-based customers. Please follow the exchange procedure paperwork found in the package when requesting a return. Unfortunately, we do not offer free exchange on international orders.
Etre Cecile takes every care to avoid faulty stock; including highly trusted and considered manufacture in Portugal and Italy. Nonetheless, should you receive a faulty item, you are entitled to a full refund, including delivery costs. Goods are treated as faulty if they are received damaged or where a manufacturing fault has occurred. We can also offer repair where appropriate, and exchange, subject to availability. Please follow the return instructions as outlined above for returns and exchanges, and contact customer care regarding repairs. For further clarification, please contact customer care at email@example.com.