Free shipping for orders over £165.

All orders are shipped from our warehouses in the UK & HK within 2 business days. At peak times, such as launch dates, holidays and sales seasons, there may be delays for up to 7 days in order shipment. Once the package has shipped, you will receive an automated email containing tracking information..

Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. 

 

DUTIES AND TAXES 

We cover all duties and taxes for deliveries to the UK.

For all other international shipments, DHL will contact you to pay for any duties and taxes upon delivery. Regretfully, we cannot control or estimate these charges.

If you have any issues please contact bonjour@etreceile.com

 

REFUSED ORDERS

We recommend contacting us before refusing an order. We will be unable to refund you until the package is received back at our warehouse. Sometimes the returns process can take longer than we would like because it's dependent on entities and timings we don't control like customs clearance and transit times. Thank you for your patience. 

 

IMPORTANT INFORMATION

We are unable to redirect orders once items have been dispatched.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.

 

DELIVERY TIMES

Etre Cecile operates Monday to Friday and not on local/public holidays. Delivery dates are approximate and Etre Cecile will not be responsible for unpredictable and force majeure events. 

 

UNITED KINGDOM
COST
Delivery (2-4 days)
£5
Delivery (2-4 days) Orders over £165
Free

 

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland

COST
Delivery (2-4 days)
£10
Delivery (2-4 days) Orders over £165
Free

 

AMERICA
COST
Delivery (2-4 days)
£15
Delivery (2-4 days) Orders over £165
Free

 

AUSTRALIA
COST
Delivery (3-6 days)
£15
Delivery (3-6 days) Orders over £165
Free

 

REST OF THE WORLD
COST
Delivery (2-10 days)
£20
Delivery (2-10 days) Orders over £165
Free